Refunds & Cancellation
Cancel anytime — here's exactly how it works
Last updated August 8, 2026
Cancelling
Open your profile and choose "Manage billing" to reach the billing portal. Cancelling stops all future charges immediately. You keep premium access until the end of the period you already paid for, and the app shows you that expiry date.
Refund window
If you cancel a monthly subscription within 7 days of a charge and have not used premium features during that period, we will refund it in full on request. Annual Gold Ball plans are refundable in full within 14 days of purchase.
Service problems
If scores or premium features were unavailable for a significant part of a billing period, contact us and we will issue a pro-rated credit or refund. We would rather make it right than keep money for coverage we did not deliver.
Failed payments
If a renewal payment fails, we show a banner in the app and your card issuer is retried automatically for a few days. Premium access continues during that grace period. If all retries fail, the subscription ends and access returns to the free Sideline tier — you can resubscribe at any time.
How to request a refund
Use the support page with the email on your account and the approximate charge date. Refunds are returned to the original payment method and typically appear within 5–10 business days.